Customers' Frequently Asked QUESTIONS

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Cashless tolling allows all customers to pay without stopping at toll plazas. Motorists no longer pay with cash on the roadway. All tolls are collected electronically while motorists travel at the posted speed. Motorists pay using E-ZPass or PA Turnpike TOLL BY PLATE, the Pennsylvania Turnpike Commission’s (PTC) license plate tolling system.

Customers without E-ZPass who pass through a cashless tolling point will be sent a PA Turnpike TOLL BY PLATE invoice. We’ll take a picture of the license plate and mail an invoice to the vehicle’s registered owner. Convenient payment options are available online, by phone and through the mail.

Please pay close attention to road signs, the PTC does operate E-ZPass Only interchanges and ramps that continue to only take E-ZPass. If you do not have an E-ZPass transponder you may not use these interchange or ramps.

Agencies that have converted to cashless tolling find it safer, quicker, more convenient for customers and better for the environment. Cashless tolling is safer because customers no longer have to change lanes depending on their payment method which reduces the chance of accidents. Because customers no longer have to stop at toll plazas, travel times are shortened and vehicle emissions are reduced. In addition, the growth in E-ZPass usage makes it clear that customers support cashless toll collection. E-ZPass now accounts for nearly 80 percent of all PA Turnpike toll transactions system-wide and is greater than 85 percent at some locations.

No. By state law, toll collection systems cannot be used for speeding citations.

Motorists who opt to use PA Turnpike TOLL BY PLATE will have the same privacy protections currently enjoyed by our E-ZPass customers. The security of personal and credit card information is of primary importance. The PTC maintains Payment Card Industry compliance through a building security system, routine intrusion detection, and penetration testing to secure personal and credit information.

Yes. Out of state customers will be tolled either through E-ZPass or PA Turnpike TOLL BY PLATE, which is our license plate tolling system that sends the registered owner of vehicles without E-ZPass an invoice by mail. This is only available at locations where cashless tolling pilot testing is under way. See the No Cash Zone website for active locations.

If the vehicle is stolen and has been reported as stolen to the police, you will have a basis for an affidavit to show that you are not responsible for the tolls assessed for using the PA Turnpike System. In order to appeal any tolls incurred, fill out Section A of the Appeal Form found on the PA Turnpike TOLL BY PLATE invoice.

PA Turnpike Commissioners have committed to no full-time employee layoffs during staged, AET implementations between 2016 and 2019. During this phase, collectors are being relocated to other toll plazas within their assigned districts in accordance with a collective-bargaining agreement (some impacted employees have chosen to transfer to union positions in other departments within the commission). In 2022, when the commission plans to implement AET on all PA Turnpike roadways, some layoffs will become necessary at that time.

Yes. Since the commission began studying AET in 2011, impacted employees have been kept informed via letters, newsletters, in-person workshops and pre-conversion briefings. In addition, employees have been offered numerous resources geared to finding another job at the PA Turnpike or elsewhere in state government, including a custom employee transition guide, an online transition toolbox and a revised tuition reimbursement policy. We’re also working with other state agencies in an effort to offer employment options for impacted workers at the Commonwealth of PA.

Yes. The safety and security of our customers and employees will always remain our top priority. The Pennsylvania State Police and the Turnpike’s State Farm Safety Patrol will continue to cover our system and provide service to those in need. In addition, our maintenance crews will continue to ensure safe travel.

Other agencies have found that cashless tolling reduces the number of accidents at toll plazas because motorists no longer have to stop or move from one lane to another in order to pay their toll.


Continue driving at the posted speed limit through the cashless tolling point. The cameras will capture images of the vehicle's license plate. For your safety, keep moving through the cashless tolling point as directed by the road signs.

No. PA Turnpike TOLL BY PLATE is only for customers without a valid E-ZPass account. E-ZPass customers will continue to pay for tolls as they do today as long as the account is in good standing and the transponder is properly mounted. For more information, please see the E-ZPass page on our website.

Customers with rental vehicles should check with the rental company regarding their toll policy and payment options before traveling on the PA Turnpike. Each rental company has a different policy for the payment of tolls.

E-ZPass customers may use their own transponder. You may log into your account and add a rental car license plate to your account and set a start and end date for that plate. Once the entry expires the rental car license plate will be removed from your account.

See the Rental Vehicles page on our website for more details.

While this can happen, most images are accurately captured and recognized by modern equipment and software used in the tolling industry worldwide. The PA Turnpike uses several methods to identify license plates to ensure the invoice is sent to the registered vehicle owner. While the vast majority of our customers pay their toll, it is a criminal offense to intentionally cover up or falsify license plates. If a driver intentionally evades tolls on the PA Turnpike the offender could be charged with a third degree misdemeanor. If convicted, the driver could be punished with fines and/or jail time. For more details see the law governing this activity, Title 75 online.

Invoices are sent to the registered owner of the vehicle. The invoice includes a photograph of the vehicle that drove through the tolling point. If you still believe it is an error, please contact the PTC Customer Service Center at 1-877-PENNPASS (736-6727).

PA Turnpike TOLL BY PLATE invoices are distributed monthly and will contain all tolls incurred during that period. The invoice must be paid within 20 days from the invoice date which is clearly stated on the invoice along with instructions on payment options.

Convenient options are available including payment online, by phone and through the mail. Payments can be made via check, money order or by credit card (i.e.: Master Card, VISA, American Express and Discover). Cash payments are only accepted at the PTC Customer Service Center located in Harrisburg, PA.

No, each license plate will be billed on a separate invoice although multiple trips for the same vehicle may be billed on one invoice. If the DMV records reflect the same name and address for the registered owner of multiple license plates, the tolls may be billed on the same account number but each plate will be invoiced separately.

You can find the toll rates on the PA Turnpike Website on the Toll Calculator page. The toll schedule is also available on that page under Printable Toll Schedules.

Customers have the option to open an E-ZPass account and take advantage of the lower toll rate when they receive their TOLL BY PLATE invoice in the mail. E-ZPass will always be the most affordable and convenient way to pay tolls on the PA Turnpike.

E-ZPass is also the only form of payment accepted at all PA Turnpike locations.

Click here for information on opening Toll By Plate Account.

You can create a Pre-Registered TOLL BY PLATE account with the PA Turnpike to ensure that you are invoiced for the vehicle’s TOLL BY PLATE travel. By providing us with your name, contact information and license plate, you are accepting responsibility for this vehicle. The TOLL BY PLATE invoice will be issued directly to you at the address that you provide. To open a Pre-Registered TOLL BY PLATE account, please call the E-ZPass Customer Service Center at 1.877.PENNPASS (736.6727) or go to

You can travel using the TOLL BY PLATE system in PA with a rental vehicle. However, the rental company may be billed for your charge. If you would like to be invoiced directly for the rental vehicle’s TOLL BY PLATE travel, you can open a Pre-Registered TOLL BY PLATE account. Rental vehicle information can be added to the Pre-Registered PA Turnpike TOLL BY PLATE account within 48 hours of traveling on the PA Turnpike. Call the E-ZPass Customer Service Center at 1.877.PENNPASS (736.6727) or log in to your account online to provide your rental vehicle information with the start and end dates that you plan to use it. If you would like to open a Pre-Registered TOLL BY PLATE account, go to


If you exited at an E-ZPass Only interchange, keep your entry ticket. You will receive a violation in the mail, at that time please call our Customer Service Center at 1.877.PENNPASS (736.6727) and tell them you have an entry ticket. We will work with first time offenders if they have proof of entry.

If you entered through an E-ZPass Only interchange, use a cash lane at your desired exit and you will be subject to pay the toll from the furthest entry point.

If you are using a rental vehicle, please contact the rental company about their tolling policy. See our Rental Vehicles page for more information.

E-ZPass Only interchanges have several benefits over traditional toll plazas. They cost significantly less than interchanges with traditional cash tollbooths, have less impact on the environment, require less property to build and, in general, offer more flexibility in terms of where new interchanges on the PA Turnpike can be located. Most E-ZPass Only interchanges were constructed at the request of local municipalities to provide better access to area businesses centers, and the only financially feasible way for the PA Turnpike Commission to honor those requests was with E-ZPass Only interchanges.

No Cash