Customers' Frequently Asked QUESTIONS

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CASHLESS TOLLING

Cashless tolling allows all customers to pay without stopping at toll plazas. Motorists no longer pay with cash on the roadway. All tolls are collected electronically while motorists travel at the posted speed. Motorists pay using E-ZPass or PA Turnpike TOLL BY PLATE, the Pennsylvania Turnpike Commission’s (PTC) license plate tolling system.

Customers without E-ZPass who pass through a cashless tolling point will be sent a PA Turnpike TOLL BY PLATE invoice. We’ll take a picture of the license plate and mail an invoice to the vehicle’s registered owner. Convenient payment options are available online, by phone and through the mail.

Please pay close attention to road signs, the PTC does operate E-ZPass Only interchanges and ramps that continue to only take E-ZPass. If you do not have an E-ZPass transponder you may not use these interchange or ramps.

Agencies that have converted to cashless tolling find it safer, quicker, more convenient for customers and better for the environment. Cashless tolling is safer because customers no longer have to change lanes depending on their payment method which reduces the chance of accidents. Because customers no longer have to stop at toll plazas, travel times are shortened and vehicle emissions are reduced. In addition, the growth in E-ZPass usage makes it clear that customers support cashless toll collection. E-ZPass now accounts for nearly 80 percent of all PA Turnpike toll transactions system-wide and is greater than 85 percent at some locations.

No employee layoffs will occur with the pilot projects at the Delaware River Bridge, Beaver Valley Expressway (Toll 376) or the Clarks Summit/Keyser Avenue. The Turnpike’s Board of Commissioners made a commitment that no employee will lose their job as part of the pilot projects and that commitment remains. Toll collectors will be relocated to other toll plazas or positions within the system.

Yes. The safety and security of our customers and employees will always remain our top priority. The Pennsylvania State Police and the Turnpike’s State Farm Safety Patrol will continue to cover our system and provide service to those in need. In addition, our maintenance crews will continue to ensure safe travel.

Other agencies have found that cashless tolling reduces the number of accidents at toll plazas because motorists no longer have to stop or move from one lane to another in order to pay their toll.

No. By state law, toll collection systems cannot be used for speeding citations.

Motorists who opt to use PA Turnpike TOLL BY PLATE will have the same privacy protections currently enjoyed by our E-ZPass customers. The security of personal and credit card information is of primary importance. The PTC maintains Payment Card Industry compliance through a building security system, routine intrusion detection, and penetration testing to secure personal and credit information.

Yes. Out of state customers will be tolled either through E-ZPass or PA Turnpike TOLL BY PLATE. TOLL BY PLATE is the PA Turnpike license plate tolling system that sends the registered owner of the vehicle without E-ZPass an invoice in the mail. This is only available at locations where cashless tolling is active. See the No Cash Zone website for active locations.

If the vehicle is stolen and has been reported as stolen to the police, you will have a basis for an affidavit to show that you are not responsible for the tolls assessed for using the PA Turnpike System. In order to appeal any tolls incurred, fill out Section A of the Appeal Form found on the PA Turnpike TOLL BY PLATE invoice.

PA TURNPIKE TOLL BY PLATE

Continue driving at the posted speed limit through the cashless tolling point. The cameras will capture images of the vehicle's license plate. For your safety, keep moving through the cashless tolling point as directed by the road signs.

No. PA Turnpike TOLL BY PLATE is only for customers without a valid E-ZPass account. E-ZPass customers will continue to pay for tolls as they do today as long as the account is in good standing and the transponder is properly mounted. For more information, please see the E-ZPass page on our website.

Customers with rental vehicles should check with the rental company regarding their toll policy and payment options before traveling on the PA Turnpike. Each rental company has a different policy for the payment of tolls.

E-ZPass customers may use their own transponder. You may log into your account and add a rental car license plate to your account and set a start and end date for that plate. Once the entry expires the rental car tag will be removed from your account.

See the Rental Vehicles page on our website for more details.

While this can happen, most images are accurately captured and recognized by modern equipment and software used in the tolling industry worldwide. The PA Turnpike uses several methods to identify license plates to ensure the invoice is sent to the correct owner. While the vast majority of our customers pay their toll, it is a criminal offense to intentionally cover up or falsify license plates. If a driver intentionally evades tolls on the PA Turnpike the offender could be charged with a third degree misdemeanor. If convicted, the driver could be punished with fines and/or jail time. For more details see the law governing this activity, Title 75 online.

Invoices are sent to the registered owner of the vehicle. You can visit the website indicated on the invoice to see a photograph of the vehicle that drove through the tolling point. If you still believe it is an error, please contact the PTC Customer Service Center at 1-877-PENNPASS (736-6727).

SAMPLE INVOICE FAQS

PA Turnpike TOLL BY PLATE invoices are distributed monthly and will contain all tolls incurred during that period. The invoice must be paid within 20 days from the invoice date which is clearly stated on the invoice along with instructions on payment options.

Convenient options are available including payment online, by phone and through the mail. Payments can be made via check, money order or by credit card (i.e.: Master Card, VISA, American Express and Discover). Cash payments are only accepted at the PTC Customer Service Center located in Harrisburg, PA.

If the vehicles are all registered to the same owner (DMV records reflect the same name and address), then you will receive one PA Turnpike TOLL BY PLATE invoice that will include transactions for multiple vehicles. If the DMV records indicate different names and/or addresses for the vehicles, you will receive separate invoices.

You can find the toll rates on the PA Turnpike Website on the Toll Calculator page. The 2017 toll schedule is also available on that page under Printable Toll Schedules.

Customers have the option to open an E-ZPass account and take advantage of the lower toll rate when they receive their TOLL BY PLATE invoice in the mail. E-ZPass will always be the most affordable and convenient way to pay tolls on the PA Turnpike.

PA TURNPIKE BRIDGE AT THE DELAWARE RIVER

The DRB cashless tolling point assesses tolls electronically as vehicles pass under an overhead gantry at the posted speed limit for westbound traffic only just after crossing the Delaware River.

Customers will pay using E-ZPass or PA Turnpike TOLL BY PLATE. Customers cannot pay in cash because there are no tollbooths or toll collectors at this tolling point. E-ZPass customers will have their toll deducted from their pre-paid account as usual. Customers without E-ZPass will be sent a TOLL BY PLATE invoice. Invoices can be paid by mail, on the PTC website or by calling the PTC Customer Service Center (1-877-736-6727).

Rates will vary depending on the type of vehicle you are driving. E-ZPass customers will pay $5 and PA Turnpike TOLL BY PLATE customers will pay $6.75 for a two-axle vehicle. Trucks with more than two axles will pay an additional $5.00 per axle with E-ZPass and $6.75 per axle for PA Turnpike TOLL BY PLATE. To determine your toll rate, please go to the Toll Calculator page on our website.

The entrance to the PA Turnpike’s cash-based system was moved approximately 5 miles west of the Delaware River Bridge. This new mainline toll plaza, called Neshaminy Falls, is where cash customers traveling westbound must stop to pick up a toll ticket or stop to hand in their ticket and pay the toll if traveling eastbound. This toll plaza marks the beginning and end of the ticket system on the eastern portion of the PA Turnpike. The Delaware Valley Interchange (Exit #358) remains open to traffic with no toll collected.

Yes. The DRB cashless tolling point went live in January 2016. We are pleased to report that the new PA Turnpike TOLL BY PLATE payment system is working as planned and the Commission’s revenue collection estimates are exceeding projections.

BEAVER VALLEY EXPRESSWAY (TOLL 376)

The Toll 376 conversion to cashless tolling began on April 30, 2017.

Cashless tolls are collected electronically as motorists pass through existing toll plazas at the posted speed. No need to stop at the coin machines or toll plazas to pay with cash. Cameras mounted at the tollbooths take a picture of the vehicle’s license plate and the registered owner receives the invoice by mail. E-ZPass customers do not see a change in their payment process. Customers without E-ZPass are sent an invoice by mail.

Customers pay using E-ZPass or PA Turnpike TOLL BY PLATE. No cash is accepted. E-ZPass customers have their toll deducted from their pre-paid account as usual. E-ZPass customers pay the lowest toll for their travel anywhere on the PA Turnpike. Customers without E-ZPass are sent a TOLL BY PLATE invoice. Invoices can be paid by mail, on the PTC website, or by calling the PTC Customer Service Center (1-877-736-6727).

Toll 376 is the second pilot location for cashless tolling on our system to allow for a test of different conditions as compared to the first test location at the Delaware River Bridge (DRB). Toll 376:

  • Tests cashless tolling using the existing facilities which is different than the open road, highway speed system tested at the DRB;
  • Is located in a rural area, off the mainline PA Turnpike, but close enough to the state line to provide a mix of out-of-state and in-state users;
  • It will impact fewer customers due to lower average daily traffic;
  • Offers access to and from Toll 376 west of the beginning/end of the PA Turnpike’s ticket-based system in Cranberry;
  • Includes a mix of tollbooths and coin baskets which allows for a comparison of both types of collection methods to cashless tolling; and,
  • Includes lighter E-ZPass usage (68%) than DRB (85%) and therefore allows for an evaluation of a larger PA Turnpike TOLL BY PLATE audience.

If you are a cash customer and you do not pick up a ticket upon entry to the system you will be charged full fare – the cost to travel the entire length of the Turnpike - when you exit. Without a ticket, we cannot charge you any other rate as you exit the system. However, if you have alternate proof of where you entered the PA Turnpike, please call the PTC Customer Service Center at 1.877.PENNPASS (736.6727) and we will work with you to resolve the issue. Please be aware that we cannot address this issue while you are at the toll plaza. This would create a safety hazard and collectors cannot access the necessary information to help you. Please contact the PTC Customer Service Center at 1.877.PENNPASS (736.6727) for more information.

E-ZPASS ONLY INTERCHANGES

If you exited at an E-ZPass Only interchange, keep your entry ticket. You will receive a violation in the mail, at that time please call our Customer Service Center at 1.877.PENNPASS (736.6727) and tell them you have an entry ticket. We will work with first time offenders if they have proof of entry.

If you entered through an E-ZPass Only interchange, use a cash lane at your desired exit and you will be subject to pay the toll from the furthest entry point.

If you are using a rental vehicle, please contact the rental company about their tolling policy. See our Rental Vehicles page for more information.

E-ZPass Only interchanges have several benefits over traditional toll plazas. They cost significantly less than interchanges with traditional cash tollbooths, have less impact on the environment, require less property to build and, in general, offer more flexibility in terms of where new interchanges on the PA Turnpike can be located. Most E-ZPass Only interchanges were constructed at the request of local municipalities to provide better access to area businesses centers, and the only financially feasible way for the PA Turnpike Commission to honor those requests was with E-ZPass Only interchanges.

No Cash

NO STOPPING

NO WORRIES